MEDEQUIP PATIENT GUIDE

From prescription to equipment

A clear look at what happens when your clinician orders medical equipment through Medequip, plus practical guides to products and coverage.

See the order process ↓Request a call or email

WHAT TO EXPECT

Your order, step by step

Your clinician prescribes an item

Your clinician will discuss the device and how it fits your care plan. Your clinician sends an order or prescription and any supporting records to Medequip.

We review the referral

Our team checks the requested item, your contact and insurance information, and whether additional clinical documentation or authorization is needed. We may contact your clinician or you to fill a gap.

We discuss coverage and cost

We review available benefits and any plan-specific criteria, then explain the equipment options and an estimate of your responsibility when possible.

We coordinate the equipment

Once the order can move forward, we contact you about the applicable fitting, pickup, shipment, or delivery process and any timing or rental details.

You receive setup guidance

We explain how to use, care for, and, when applicable, return the equipment. Follow your treating clinician’s instructions for when and how to use it.

We help with follow-up

Contact Medequip for equipment, fitting, rental, or billing questions.

What helps us get started?

Have your clinician’s prescription, current insurance information, and a reliable phone number ready. For more information about insurance coverage for medical equipment, read the insurance guide →.

EXPLORE THE GUIDES

Find the right information

Bracing

Learn about fit, support, and options for knee and back braces.

Knee braces → Back braces →

CPM and recovery

Understand CPM rentals, cold therapy, and compression options.

CPM machines → Cold therapy → Compression →

Other equipment

Explore lymphedema pumps, TENS units, and bone growth stimulators.

Lymphedema pumps → TENS → Bone growth →

Maternity

See maternity and breast pump options and the insurance process.

Maternity products →

Insurance questions

Learn more about the nuances of insurance coverage.

Read the insurance guide → Read about medical equipment “coverage” nuances →

All products

Browse some of the categories available through Medequip.

See all products →

COMMON QUESTIONS

Before and after an order

My insurance says this product is “covered”, does that mean I will have zero out of pocket?

Not necessarily. Your plan may consider this product (HCPCS code) a covered item, but they may have strict medical criteria that needs to be met in order for them to cover it. See our article about the nuances of insurance coverage. Additionally, even if it does meet the medical necessity criteria, your plan may have an unmet deductible or coinsurance.

Can I choose a specific product?

Medequip is vendor neutral, which means we have access to most major manufacturers. Specific model options depend on the clinician’s order, fit, and insurance coverage. Ask about alternatives and any cost difference before the equipment is provided.

I want to maximize my recovery, do you have other products that will help me do that?

Yes! We carry a broad range of recovery modalities from cold therapy, compression, and nutrition supplementation that will help you expedite your recovery.

Who do I contact if I have questions about my product?

Call Medequip for equipment or fit questions at 800-944-3422.

Talk with Medequip

For questions about an order or equipment, call 800-944-3422. You can also ask us to contact you using the form below.

Request a conversation

Use this form to ask our team to contact you. Choose Patient or Provider, include the best way to reach you in your message, and keep the message general.

Patient Education